Q:How long does it take to get to or from the airport?
It depends which day and what time you are traveling, Normaly it takes 40-60 minutes for Heathrow and Gatwick airports, 60 minutes to city airport, 90-120 minutes for Stansted and Luton airports.
Q:Is the fare FIXED or does it varies?
Right! once you have booked your journey properly, the fare is FIXED, it doesnt change if you are stuck in traffic jams etc..
Q:Do you pick up from Taxi stands at the airports?
NO. Taxi stands at the airports are RESERVED for London black cabs only, They charge by the meter, which means the meter keeps ticking even if you are stuck in London's notorious traffic jams. We pick our clients inside the airport building, normaly by Airport information desk with their name sign.
Q: Are you a licensed private hire operator?
Yes, we are fully licensed by the Public Carriage Office (PCO) which is the division of the London Mayor’s Office that regulates the Private Hire industry in London.
Q. Do you charge waiting time if we get delayed in customs/baggage hall & if so how much?
Yes, we do charge waiting time at the rate of £18.00 per hour but only after 40 Minutes from the point of flight arrival.
Q. What do I do if I cannot locate my driver?
Please call the office immediately, do not leave the arrivals hall and we will try and locate your driver.
Q. Are your cars non-smoking?
Yes, all of our cars are non-smoking.
Q. I am currently in another country, how do I book a car?
Simply by calling on 0044-208 540 5666, or leave your details at the message box in " Contact us" section.
Q. Are your prices quoted in Euros, Dollars or Pounds?
All prices are quoted in UK pounds, because of the fluctuations in the currency markets it would be impossible to
quote tariffs in all currencies.please visithttp://www.xe.com/ucc/ to check the daily exchange rates.
Q. How long before my flight should I be at the terminal?
For most flights you should aim to be at the terminal 2/3 hours before your scheduled flight time.
Q. I travel to London in the congestion zone, will I be charged extra?
No! our prices include any charges that are congestion related.
Q. I have heard the M25 motorway around London is like a car park, how does this effect my journey?
We do everything in our powers to avoid traffic but sometimes we do get effected, All our vehicles remain in constant contact with the office to check live traffic data on route.
Q. What if my plane is delayed?
Our drivers check with BAA before leaving and while on route via an automated phone line, they will only go into arrivals hall after 30 minutes after your plane has landed.
Q. What if I only have hand luggage?
Please inform us before departure, on your return we will be in arrivals hall 15 minutes after your plane has landed.
Q. Do you provide custom made tours?
All our tours are tailored to the individuals requirements and tastes. We will put together a package to suit your interests using our local knowledge.
Q. What about luggage?
Our cars have the capacity for reasonable amounts of luggage . Excess luggage carriage can be arranged at reasonable cost i.e booking the right car that is suitable to your requirements.
Q. What if my question is not covered here?
You can contact us with your question and we will try our best to answer your query.
It depends which day and what time you are traveling, Normaly it takes 40-60 minutes for Heathrow and Gatwick airports, 60 minutes to city airport, 90-120 minutes for Stansted and Luton airports.
Q:Is the fare FIXED or does it varies?
Right! once you have booked your journey properly, the fare is FIXED, it doesnt change if you are stuck in traffic jams etc..
Q:Do you pick up from Taxi stands at the airports?
NO. Taxi stands at the airports are RESERVED for London black cabs only, They charge by the meter, which means the meter keeps ticking even if you are stuck in London's notorious traffic jams. We pick our clients inside the airport building, normaly by Airport information desk with their name sign.
Q: Are you a licensed private hire operator?
Yes, we are fully licensed by the Public Carriage Office (PCO) which is the division of the London Mayor’s Office that regulates the Private Hire industry in London.
Q. Do you charge waiting time if we get delayed in customs/baggage hall & if so how much?
Yes, we do charge waiting time at the rate of £18.00 per hour but only after 40 Minutes from the point of flight arrival.
Q. What do I do if I cannot locate my driver?
Please call the office immediately, do not leave the arrivals hall and we will try and locate your driver.
Q. Are your cars non-smoking?
Yes, all of our cars are non-smoking.
Q. I am currently in another country, how do I book a car?
Simply by calling on 0044-208 540 5666, or leave your details at the message box in " Contact us" section.
Q. Are your prices quoted in Euros, Dollars or Pounds?
All prices are quoted in UK pounds, because of the fluctuations in the currency markets it would be impossible to
quote tariffs in all currencies.please visithttp://www.xe.com/ucc/ to check the daily exchange rates.
Q. How long before my flight should I be at the terminal?
For most flights you should aim to be at the terminal 2/3 hours before your scheduled flight time.
Q. I travel to London in the congestion zone, will I be charged extra?
No! our prices include any charges that are congestion related.
Q. I have heard the M25 motorway around London is like a car park, how does this effect my journey?
We do everything in our powers to avoid traffic but sometimes we do get effected, All our vehicles remain in constant contact with the office to check live traffic data on route.
Q. What if my plane is delayed?
Our drivers check with BAA before leaving and while on route via an automated phone line, they will only go into arrivals hall after 30 minutes after your plane has landed.
Q. What if I only have hand luggage?
Please inform us before departure, on your return we will be in arrivals hall 15 minutes after your plane has landed.
Q. Do you provide custom made tours?
All our tours are tailored to the individuals requirements and tastes. We will put together a package to suit your interests using our local knowledge.
Q. What about luggage?
Our cars have the capacity for reasonable amounts of luggage . Excess luggage carriage can be arranged at reasonable cost i.e booking the right car that is suitable to your requirements.
Q. What if my question is not covered here?
You can contact us with your question and we will try our best to answer your query.